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FAQs

HOW TO BUY

All items on this website are listed in Pounds Sterling (£) and PayPal is used to process all online payments. You can use either of the following secure methods to pay;

By credit  / debit card – you don’t need a PayPal account for this option for details read ‘How do I place my order?’ below

By PayPal balance – You will need a PayPal account for this option as you’ll be asked to login to PayPal before completing checkout

 

How do I place my order?

Have a look through the website clicking on each image for more information. When you click the ‘Add to cart’ or ‘Click to buy’ buttons your web browser will open another window showing the contents of your shopping cart. At this stage you can alter the quantities for each item, just click the ‘Update Cart’ button to show the correct total including postage. Next click ‘Proceed to Checkout’ and continue as follows;

If you don’t have a PayPal account – don’t worry! You can pay securely using a credit / debit card without revealing your card details, just click ‘Continue’ next to the credit card logos. You’ll then be taken to a page where you’ll be asked to enter your card details and given the option to review and confirm your order

If you already have a PayPal account, login and pay by PayPal balance

 

What is a PDF pattern?

A PDF pattern is an electronic pattern in a format that you can download to your computer. PDF stands for ‘portable document format’ which means the file can be viewed on all computers ( either Mac or PC ) and can be accessed by email or download. You will need Adobe Reader to open the file and this can be downloaded free here

 

Can I get paper copies of your patterns?

Although most of the designs sold here are in PDF format only (so you can get started immediately) some patterns are available in printed form. Products are clearly listed as either PDF download or printed pattern so please ensure when placing your order that you select the correct item before making your purchase. 'Collection One' is available in printed form only.

 

Pattern copyright

As my patterns are covered by copyright please do not share them in electronic or paper form or sell any knitted items created using my designs. You are welcome to knit, share and enjoy my free patterns in any way you like.

 

What happens after I’ve paid for my pattern?

All patterns are delivered using an automated service. Immediately after you’ve completed the payment process you’ll be redirected to the download page that will give you instant access to your purchase. You will also receive a ‘thank you’ email which confirms your order and contains a link for you to download your pattern(s). Once you click the link a pop up box will appear asking whether you want to “Save” or “Open” the file.  You can then choose where to save the file on your computer or print it off and get knitting.

 

How will I receive my order if I’ve bought pdf patterns and yarn?

You can download your pattern using the link in your ‘thank you’ email or the download page you are directed to after checkout. Your yarn will be dispatched the same day using Royal Mail’s 1st Class Recorded Delivery service which usually arrives within 3 days. If a yarn / colour is out of stock I will contact you as soon as possible to let you know.

 

What happens if my yarn is out of stock?

All items listed on the site are kept in stock as standard but if an item you’ve purchased is out of stock I will contact you as soon as possible to let you know. If you’ve ordered several items and one of them is out of stock I’ll email to let you know when new stock is expected. I will dispatch the available items straight away and post the ‘out of stock’ items free of charge when they next become available. If you’d prefer to wait for the ‘out of stock’ item so that your order is complete when dispatched, just let me know

 

Pricing, postage, packing & shipping

I’ve deliberately tried to keep the  site as clear and simple as possible  to make it easy for you to navigate and shop. Postage & packing are calculated at the checkout based on Royal Mail’s pricing policy— I do not put any kind of mark up on the cost of delivery.

For delivery to UK destinations : All items are listed in Pounds Sterling (£). Orders are dispatched using Royal Mail’s 1st Class  Recorded Delivery which is a trackable service requiring a signature on delivery

For delivery to destinations: All items are again listed in Pounds Sterling (£) and dispatched using Royal Mail’s Airmail Small Packets service

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