FAQs

HOW TO BUY

All items on this website are listed in Pounds Sterling (£) and PayPal is used to process all online payments. You can use either of the following secure methods to pay;

By credit  / debit card – you don’t need a PayPal account for this option for details read ‘How do I place my order?’ below

By PayPal balance – You will need a PayPal account for this option as you’ll be asked to login to PayPal before completing checkout

 

How do I place my order?

Patterns - Since the EU made changes to how VAT is applied to digital products my pDF pattern sales are processed through either Loveknitting.com pr Ravelry.com. You'll notice that although the paid for patterns are each listed with £0.00 you can brows through the details here and to buy just cloci on the link on the pattern page to be transferred to my Loveknitting page where you can complete the payment process. I'm sorry for the incovenience but this seems to be the easiest way at the moment. If you have any problems please get in touch by email here

SLOANmade - Just browse through the collection and click 'Add To Basket' and the item will be added to your basket. You can then view the basket to shop or Checkout as normal. Postage charges will be applied once you begin the checkout process and you can use any major credit card to make payment which is processed through  PayPal.

If you don’t have a PayPal account – don’t worry! You can pay securely using a credit / debit card without revealing your card details, just click ‘Continue’ next to the credit card logos. You’ll then be taken to a page where you’ll be asked to enter your card details and given the option to review and confirm your order

If you already have a PayPal account, login and pay by PayPal balance

What is a PDF pattern?

A PDF pattern is an electronic pattern in a format that you can download to your computer. PDF stands for ‘portable document format’ which means the file can be viewed on all computers ( either Mac or PC ) and can be accessed by email or download. You will need Adobe Reader to open the file and this can be downloaded free here

 

Can I get paper copies of your patterns?

Although most of the designs sold here are in PDF format only (so you can get started immediately) some patterns are available in printed form. Products are clearly listed as either PDF download or printed pattern so please ensure when placing your order that you select the correct item before making your purchase. 'Collection One' is now available in PDF through my Ravelry Pattern Store here

 

Pattern copyright

As my patterns are covered by copyright please do not share them in electronic or paper form or sell any knitted items created using my designs. You are welcome to knit, share and enjoy my free patterns in any way you like.

 

What happens after I’ve paid for my pattern?

All patterns are delivered using the Loveknitting.com / Ravelry automated service. Immediately after you’ve completed the payment process you’ll be redirected to the download page that will give you instant access to your purchase. You will also receive a ‘thank you’ email which confirms your order and contains a link for you to download your pattern(s). Once you click the link a pop up box will appear asking whether you want to “Save” or “Open” the file.  You can then choose where to save the file on your computer or print it off and get knitting. 

Pricing, postage, packing & shipping

I’ve deliberately tried to keep the  site as clear and simple as possible  to make it easy for you to navigate and shop. Postage & packing are calculated at the checkout based on Royal Mail’s pricing policy— I do not put any kind of mark up on the cost of delivery.

For delivery to UK destinations : All items are listed in Pounds Sterling (£). Orders are dispatched using Royal Mail’s 1st Class  Recorded Delivery which is a trackable service requiring a signature on delivery

For delivery to destinations: All items are again listed in Pounds Sterling (£) and dispatched using Royal Mail’s Airmail Small Packets service

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