FAQs

HOW TO BUY

All items on this website are listed in Pounds Sterling (£) and PayPal is used to process all online payments. You can use either of the following secure methods to pay;

By credit  / debit card – you don’t need a PayPal account for this option for details read ‘How do I place my order?’ below

By PayPal balance – You will need a PayPal account for this option as you’ll be asked to login to PayPal before completing checkout

 

HOW DO I PLACE MY ORDER?

Patterns - Since the EU made changes to how VAT is applied to digital products my PDF pattern sales are processed through either Loveknitting.com or Ravelry.com. 

SLOANmade - Just browse through the collection and click 'Add To Basket' and the item will be added to your basket. You can then view the basket to shop or Checkout as normal. Postage charges will be applied once you begin the checkout process and you can use any major credit card to make payment which is processed through  PayPal.

If you don’t have a PayPal account – don’t worry! You can pay securely using a credit / debit card without revealing your card details, just click ‘Continue’ next to the credit card logos. You’ll then be taken to a page where you’ll be asked to enter your card details and given the option to review and confirm your order

If you already have a PayPal account, login and pay by PayPal balance

 

WHAT IS A PDF PATTERN?

A PDF pattern is an electronic pattern in a format that you can download to your computer. PDF stands for ‘portable document format’ which means the file can be viewed on all computers ( either Mac or PC ) and can be accessed by email or download. You will need Adobe Reader to open the file and this can be downloaded free here

 

CAN I GET PAPER COPIES OF YOUR PATTERNS?

Currently my single patterns are only available in PDF format through either Ravelry or Loveknitting. Each print copy of Warm Hands  comes with a digital download code but this cannot be purchased seperately. 'Collection One' is now available in PDF through my Ravelry Pattern Store here

PATTERN COPYRIGHT

As my patterns are covered by copyright please do not share them in electronic or paper form or sell any knitted items created using my designs. You are welcome to knit, share and enjoy my free patterns in any way you like.

 

 

SHIPPING 

All orders are shipped using Royal Mail and though delivery guides are given at the Checkout these may delayed due to the current situation with Covid 19. If you can’t find your destination country at the Checkout or listed below please drop me an email via the Contact page here.

I’ll do my best to process your order as it’s received into the system. Each book is lovingly and individually gift wrapped in tissue paper, in fact I wrap everything so it’s just as I’d like to receive it if I were you. Once your parcel is on it’s way you’ll get a confirmation email. 

 

HOW LONG DOES IT TAKE? 

Timings are based on current Royal Mail estimates but may be affected by delays due to Covid 19.

UK customers 1 - 3 days using Royal Mail 1st Class

International customers

Europe 3 - 5 days using Royal Mail International Standard

Rest of World 5 - 7 days using Royal Mail International Standard

If you would prefer shipping via a tracked service please drop me an email here. 

Shipping charges are based on the weight of your order and the delivery destination and every effort is made to keep costs to a minimum so no mark up is applied to the shipping charges. 

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