Terms & Conditions

  1. Products Or Services Provided

Thank you for visiting JeanetteSloanDesign.com. This website offers the following products:

  • Jeanette Sloan's hand knitting patterns in digital PDF format, available for immediate download via individual links to Jeanette's Pattern Store hosted on the Payhip website. You’re advised to download your digital patterns as soon as you receive a download link as these may be time sensitive. 
  • Selected printed books some, not all of which feature Jeanette's hand knitting designs. 
  • Exclusive knitting kits created in collaboration with The Grey Sheep Co.
  • Occasional small collections of ‘One Of A Kind’ ready to wear accessories, hand made by Jeanette under the name SLOANmade. 

This website does not sell individual printed patterns.


2. Prices And Payment

All prices shown are in £GBP Pounds Sterling and exclusive of Postage & Packing (P&P). P&P costs are automatically calculated based on the weight of the item(s) selected and the Shipping Address entered during the Checkout process. Orders can only processed once Checkout has been completed. This is worth remembering in the case of Low Stock or One Of A Kind (OOAK) items such as SLOANmade products. Any items showing in your Shopping Basket cannot be considered as purchased until Checkout has been completed. 


3. Shipping And Delivery

All orders for physical items shown on JeanetteSloanDesign.com are personally handled and packed by Jeanette. Orders are shipped via Royal Mail using Standard 1st Class delivery service for all domestic orders and Standard 1st Class Airmail for all International orders. Once orders have been processed and dispatched Jeanette is unable to guarantee when an item will reach the given shipping address however please use the following as a general guide:

  • UK 1st Class: 1 - 5 working days 
  • Mainland Europe: 7 - 14 working days 
  • Rest of World: 7 - 21 working days 

In the event that your order does not arrive within the following time scales you may be entitled to a replacement. In which case please email Jeanette here quoting your Order Confirmation No

  • UK & Mainland Europe: 28 working days 
  • Rest of World: 56 working days 


4. Returns And Refunds Policy

Digital patterns are not eligible for return or refund. Neither are printed books unless they are found to be damaged or faulty. This is highly unlikely as each item is thoroughly checked when packed. 

When available, SLOANmade items are carefully made and so will never be offered for sale if found to be faulty or substandard in any way.